These Travel Terms and Conditions are part of the "Statement of Transaction Conditions" stipulated in Article 12-4 of the Travel Agency Act and the "Contract Document" stipulated in Article 12-5 of the same Act.
1. Agent-organized tour contract
(1) This trip is operated by Shikinotabi Co., Ltd. [Hokkaido Governor Registered Travel Agency No. 2-800, 1 Minami 11-chome, Chuo-ku, Sapporo City, Hokkaido] (hereinafter referred to as "the Company"). The customer who participates in this trip has to sign a recruitment-type planned tour contract (hereinafter referred to as the "Travel Contract") with the Company. It will be concluded.
(2) The Company provides transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation facilities, etc., in accordance with the travel itinerary specified by the Company. We will make arrangements to be able to receive the provision and undertake to manage the itinerary.
(3) The contents and conditions of the travel contract shall be the contents and conditions of the travel contract on the website, online reservation site, travel terms and conditions, information up to departure, documents related to travel procedures, information and precautions, and other information documents (hereinafter collectively referred to as "websites, online reservation sites, etc."). According to the final document (final travel itinerary) and our travel agency terms and conditions (part of the recruitment-type organized tour contract) to be given to you before departure.
2. Application for travel and conclusion of contract
(1) Please apply with the application fee (full or part of the travel fee) stated on our website, online reservation site, etc. The application fee will be treated as part or all of the tour fee, cancellation fee, or penalty fee. The Tour Contract shall be deemed to be concluded when the Company accepts the conclusion of the contract and receives the application fee. In addition, the use of specific courses and points, etc. is subject to separate provisions on the website, online reservation site, etc. In addition, for the convenience of our business, we may ask you to fill in the necessary items in the prescribed documents and screens.
(2) The Company may accept reservations for travel contracts through its website, online reservation site, telephone, mail, facsimile or other means of communication. In this case, the Tour Contract has not been concluded at the time of reservation, and shall be deemed to have been concluded when the application fee (in full or part of the tour fee) is received by the date stated in the notice after the Company has notified the Company of its acceptance of the reservation. If you do not pay the application fee (full or part of the tour fee) within this period, it may be treated as if you did not make a reservation.
(3) In the event that a travel application is received from the person in charge of the contract as a representative of the traveler constituting the group or group in the same course, the Company shall be deemed to have all agency rights regarding the conclusion and cancellation of the contract.
(4) The person responsible for the contract must submit a list of members to the Company by the date specified by the Company. The person in charge of the contract shall obtain the consent of the constituent himself / herself for the provision of personal information to a third party pursuant to Paragraph 26.
(5) If the person in charge of the contract does not accompany the group or group, the Company shall deem the person in charge of the contract to be the person in charge of the contract appointed in advance after the start of the tour.
(6) The Company shall not be liable for any debts or obligations that the person responsible for the contract currently owes or is expected to bear in the future to the constituents.
3. Application conditions
(1) At the time of the start of the tour, those under the age of 15 must be accompanied by a parent or guardian, except when participating in a specific course (such as a language training tour for elementary and junior high school students). Please note that minors may not be allowed to participate in the event due to national laws and regulations and the rules of the facility.
(2) For travel with special conditions, if the gender, age, qualifications, skills, or other conditions do not meet the conditions specified by the Company, the application may be refused.
(3) If you have a physical or mental disability (e.g., deaf, visually impaired, impaired walking, or traveling with an assistance dog), or are currently in poor health (blood pressure abnormalities, heart disease, chronic disease, food allergies, animal allergies, etc.), are pregnant, may become pregnant, or require special considerations, please let us know when you apply for travel. We will respond to this request to the extent possible and reasonable. We will be happy to ask you again about your situation and the measures you need to take during your trip. (If you are in any of these situations after the conclusion of the travel contract, please notify us immediately.)
In addition, the customer will be responsible for the cost of special measures taken by the Company for the customer based on the customer's request. In order to ensure that the tour is carried out safely and smoothly based on local circumstances and the circumstances of the user organization, we may require conditions such as the accompaniment of a caregiver or companion, the submission of a doctor's certificate or prescribed documents at the request of a public institution or the user organization, and changes to the content of a part of the course.
In addition, if we are unable to arrange for the measures requested by the customer, we may refuse the application for the tour contract or cancel the tour contract.
In addition, depending on the local circumstances and the circumstances of public institutions and user organizations, we may refuse your application for a travel contract or cancel your travel contract.
(4) If the Company determines that a medical diagnosis or medical treatment is necessary due to illness, injury, or other reasons during the Customer's trip, the Company will take necessary measures to ensure the smooth implementation of the Tour. In addition, all costs related to this will be borne by the customer.
(5) Separate actions are not allowed due to the customer's convenience. However, depending on the course, it may be accepted under different conditions. In addition, if you leave the itinerary for your own reasons, please be sure to notify the Company, the tour conductor, or the local staff in advance about whether or not you will return.
(6) In the event that a customer fails to gather at a hotel, sightseeing spot, etc. at the designated meeting place or meeting time without contact, and a search occurs, the Company may take necessary measures to each relevant agency for the search activity, regardless of whether or not there is an accompanying person, from the viewpoint of ensuring safety. In that case, the cost of the search will be borne by the customer.
(7) If the Company determines that the customer is likely to cause inconvenience to other travelers or interfere with the smooth implementation of group activities, the Company may refuse the application.
(8) If the customer falls under any of the following (1) ~ (3), the application may be refused.
(1) When the Customer is recognized as a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, a company related to an organized crime group, a corporate racketeer, or any other antisocial force.
(2) When the customer makes violent demands against the Company, makes unreasonable demands, threatening words or actions or acts that use violence in relation to transactions, or acts equivalent thereto.
(3) When the customer disseminates rumors, uses fraudulent means or force to damage the credibility of the Company, interferes with the Company's business, or commits an act equivalent to these.
(9) Special provisions regarding the handling of waiting lists
In the event that the Tour Contract cannot be concluded due to the fact that the Tour Contract is fully booked at that time or for other reasons, the Company will conclude the Tour Contract at the customer's request when the Company is ready to conclude a Tour Contract with the Customer by concluding a special contract with the Customer (hereinafter referred to as "Waiting Option Handling"). You may want to do so.
(1) If the customer wishes to be placed on the waiting list, the Company will charge the application form and an amount equivalent to the application fee after confirming the period during which the customer can wait for a response from the Company. At this time, the Tour Contract has not been concluded, and the Company does not promise that the Tour Contract will be concluded in the future. In addition, for the convenience of our business, we may ask you to fill in the necessary items in the prescribed documents and screens.
(2) The Company shall keep an amount equivalent to the application fee in (1) as a deposit, and when it becomes possible to conclude a tour contract with the customer, the Company will notify the customer that it has accepted the conclusion of the tour contract and apply the deposit to the application fee.
(3) The Tour Contract shall be concluded when the Company receives a notice to the customer that it has accepted the conclusion of the Tour Contract pursuant to (2).
(4) If the Company fails to accept the conclusion of the Tour Contract within the period within which the Customer can wait for a response from the Company, the Company will refund the full amount of the deposit to the Customer.
(5) If the customer requests to cancel the waitlist before the Company responds that the customer accepts the conclusion of the Tour Contract within the period within which the customer can wait for a response from the Company, the Company will refund the full amount of the deposit. In this case, the Company will not charge the cancellation fee even if the customer's request to cancel the waitlist is within the cancellation fee target period.
(10) In other circumstances related to our business, we may refuse your application.
4. Handing over the travel contract document and the final travel itinerary
(1) The Company shall promptly provide the customer with a contract document stating the travel itinerary, the contents of the travel service, other travel conditions, and matters related to the Company's responsibilities immediately after the customer submits the travel application. This does not apply if you have already received these at the time of application. The contract document consists of the "website, online reservation site, etc." described in Paragraph 1 (3) of these Travel Conditions. The scope of travel services for which we are obligated to arrange and manage the itinerary in accordance with the travel contract depends on the description on our website, online reservation site, etc.
(2) After handing over the contract document set forth in paragraph (1) of this paragraph through the website, online reservation site, etc., the Company will deliver the final travel itinerary including the confirmed meeting place, transportation facilities, accommodation facilities, etc., by the day before the start date of the tour. (We will do our best to hand it over to you about 5 days before the start date of your trip.) However, if the application is made on or after the 7th day from the day before the start date of the tour, it may be given on the day of the start of the tour. In addition, for some one-day and one-night courses, the final travel itinerary may be posted on the website of (1) of this section, online reservation site, etc. In addition, even before the final travel itinerary is handed over, if there is an inquiry from the customer, we will explain the arrangement status.
5. Payment of travel fees
(1) The tour fee must be paid before the 21st day counted from the day before the start date of the tour. If you apply after that, you will be required to pay by the due date specified by the Company.
6. Application of travel fees
(1) The tour fee is displayed for each course. Please check the departure date and number of guests.
7. Eligible travel fees
"Eligible travel fee for payment" means "the amount displayed as a travel fee" plus "the amount displayed as an additional fee" minus "the amount displayed as a discount price" in recruitment advertisements, websites, online reservation sites, etc. This total amount will be used as the basis for calculating the amount of the "cancellation fee" in paragraph 13 (1), the "penalty fee" in paragraph 14 (1) and the "change compensation" in paragraph 23.
8. What is included in the tour fee
(1) Fares and charges for the transportation facilities used such as aircraft, ships, railways, buses, etc. stated in the travel itinerary (there are courses that can be selected and courses that use a specific class, and they are clearly indicated on the website, online reservation site, etc.).
(2) Accommodation charges, taxes and service charges stated in the travel itinerary
(3) Meals, taxes and service charges stated in the travel itinerary
(4) Sightseeing fees stated in the travel itinerary
(5) In the case of a course with a tour conductor, various expenses necessary for the tour conductor to accompany the tour conductor
● As a general rule, the above expenses will not be refunded even if some of them are not used due to the customer's convenience.
9. Items not included in the tour fee
Items other than those listed in the preceding paragraph 8 are not included in the tour price. Some of them are examples:
(1) Excess baggage charges (exceeding the weight, capacity, and number of items specified by various transportation facilities)
(2) Expenses of a personal nature, such as cleaning fees, telegram and telephone charges, additional food and drinks, and related taxes and service charges
(3) Fees for optional tours (excursions with separate charges) that only those who wish to participate in
(4) Transportation expenses from your home to the meeting and departure points such as departure and arrival airports, and accommodation expenses on the day before the start date of the tour and the day of the end of the tour, etc.
(5) Airport Passenger Facility Charges
(6) Medical expenses related to injuries and illnesses
(7) Domestic Travel Accident Insurance (Voluntary Insurance)
(8) Expenses for pick-up and drop-off services operated by facilities, etc.
(9) Accommodation tax and other taxes incurred when using accommodation facilities
(10) Additional fares and charges imposed by the transportation facility (fuel surcharge, etc.)
(11) Expenses required for measures taken when special consideration is required
10. Changes to the contents of the tour contract
Even after the conclusion of the Tour Contract, in the event of a natural disaster, war, riot, order of a government office, suspension of the provision of travel services by transportation or accommodation facilities, provision of transportation services not in accordance with the original operation plan, or any other reason beyond the Company's control, the Company shall conduct the Tour safely and smoothly in the event of an event in which the Company is unavoidably responsible for the safe and smooth implementation of the Tour. We may promptly explain to the customer in advance the reasons why the event is beyond our control and the causal relationship with the event, and change the travel itinerary, the contents of the travel service, and other contents of the travel contract.
However, in the event of an emergency, if it is unavoidable, we will explain the change after the change.
11. Changes to the tour fee
After the conclusion of the tour, the Company will not change the amount of the tour fee, additional charges, or discount fees except in the following cases.
(1) In the event that the fares and charges of the transportation facility to be used are revised significantly beyond the extent normally expected due to significant changes in economic conditions, etc., the tour fee will be changed by the difference in the revised amount. However, in the event of an increase or change in the tour fee, the customer will be notified before the 15th day counted from the day before the start date of the tour.
(2) In the event that the contents of the tour are changed in accordance with the preceding Paragraph 10 and the cost required for the implementation of the tour decreases, the Company will change the tour fee by the difference in the amount of the change.
(3) The contents of the tour have been changed in accordance with the preceding Paragraph 10, and the expenses required for the implementation of the tour (including cancellation fees, penalty fees, and other expenses that have already been paid or will be paid for the travel services that were not provided due to the change). In the event of a decrease or increase, the Company will change the tour fee by the difference in the amount of the change, except in the case of a change (overbooking) due to a shortage of seats, rooms, or other facilities such as transportation and accommodation facilities despite the provision of services.
(4) In the event that the Company states on its website, online reservation site, etc., that the tour fee differs depending on the number of users of transportation and accommodation facilities, etc., and if the number of users changes after the conclusion of the tour contract for reasons not attributable to the Company, the Company will change the tour fee within the scope described on the website, online reservation site, etc.
12. Substitution of customers
(1) The customer may transfer the status under the tour contract to a third party designated by the customer only with the consent of the Company. In this case, you will be asked to fill in the necessary items on the document and screen prescribed by the Company and pay the prescribed amount of the fee. In addition, if a ticket has already been issued, we may charge a separate fee related to the reissue.
(2) The transfer of status under the Tour Contract shall take effect upon the consent of the Company, and the third party who has transferred the status under the Tour Contract shall inherit all rights and obligations of the customer in relation to the Tour Contract.
(3) The Company may not be able to accept the substitution due to reasons such as registration of the traveler's name with the travel service provider. In this case, the customer who is the contractor will cancel the tour contract in accordance with the following paragraph, and the customer who intends to transfer the contractual status will be required to enter into a new tour contract with the Company in accordance with the provisions of these Terms and Conditions.
(4) Domestic travel accident insurance requires a separate application for an insurance policy.
13. Cancellation and refund of the tour contract
(1) In the case of cancellation before the start of the tour
[1] The customer may cancel the tour contract at any time by paying the cancellation fee specified below. In the table below, the "deadline for cancellation of the travel contract" is based on the request to cancel the contract within the business days and business hours of the Company, and when it is confirmed.
■ Cancellation fee for travel contract
| Deadline for cancellation of travel contract | Cancellation Fees | ||
| (Retroactive from the day before the start date of the trip) | Multi-day travel | Day Trips | |
| [1] | Cancellation before the 21st day | Free | |
| [2] | Cancellation after the 20th day (except [3]~[7]) | 20% of the tour fee | Free |
| [3] | 10日目に当たる日以降の解除（[4]～[7]を除く） | 20% of the tour fee | |
| [4] | 7日目に当たる日以降の解除（[5]～[7]を除く） | 30% of the tour fee | |
| [5] | Cancellation the day before the start date of travel | 40% of the tour fee | |
| [6] | 旅行開始日当日の解除（[7]を除く） | 50% of the tour fee | |
| [7] | Cancellation without notice or after the start of the trip | 100% of the tour fee | |
| Note: "After the start of the trip" means after the "time when you start to receive the service" as stipulated in the Special Compensation Regulations | |||
| An example of "after the start of the trip" | |||
| * When the tour conductor, our employees, or reception staff perform the reception, when the reception is completed. | |||
| * If the Company does not accept the baggage and the customer has a ticket, when the baggage inspection is completed at the airport where only the customer can enter. | |||
[2] Notwithstanding the provisions of Paragraph 13 (1) [1], the customer may cancel the tour contract without paying a cancellation fee before the start of the tour in the following cases. In this case, we will refund the full amount of the travel fee (or application fee) that has already been received.
(a) When the contents of the contract are changed. provided, however, that the change shall be limited to those listed in the left column of the Appendix to Paragraph 23 or other important ones.
(b) When the tour fee is increased or revised in accordance with Paragraph 11 (1).
(c) In the event of a natural disaster, war, riot, order of a government office, suspension of the provision of services such as transportation or accommodation facilities, or any other reason, the safe and smooth implementation of the tour becomes impossible or is extremely likely to be impossible.
(d) When the Company fails to deliver the final travel itinerary to the Customer by the date set forth in Paragraph 4.
(e) When it becomes impossible to carry out the tour according to the travel itinerary stated on the website, online reservation site, etc. due to reasons attributable to the Company.
[3] In the event that the Tour Contract is cancelled pursuant to [1] of this Paragraph (1), the Company shall refund the amount obtained by deducting the prescribed cancellation fee from the Tour Fee already received.
[4] If the customer does not receive a part of the travel service at his or her own discretion, or if the customer leaves the group during the process, it will be regarded as a waiver of the customer's rights and no refund will be given.
[5] Changes to the departure date and course due to the customer's convenience after the conclusion of the Tour Contract, or any changes in the itinerary such as transportation and accommodation facilities, will be treated as cancellation of the Tour Contract and the prescribed cancellation fee will be paid.
(2) In the case of cancellation after the start of the tour
[1] In the event that the customer does not receive part of the travel service due to the customer's convenience, or if the customer leaves the group in the middle of the trip, it will be regarded as a waiver of the customer's rights and the Company will not refund any refund.
[2] In the event that the customer is unable to receive the travel services described on the website, online reservation site, etc., due to reasons not attributable to the customer, or if the Company notifies the customer to that effect, the customer may cancel the contract for the part of the service that can no longer be received without paying a cancellation fee. In this case, the Company will refund the amount pertaining to the portion of the tour fee that can no longer be received. provided, however, that if the reason is not attributable to the Company, the Company shall refund the amount after deducting the amount related to the cancellation fee, penalty fee, etc., which has already been paid for the relevant travel service and the amount related to the expenses to be paid in the future.
14. Termination of the Tour Contract by the Company
(1) Before the start of the trip
[1] If the customer does not pay the tour fee by the due date stipulated in Paragraph 5, the Tour Contract may be cancelled, but in this case, the customer will be required to pay a penalty fee equal to the cancellation fee stipulated in [1] of Paragraph 13 (1).
[2] In the event of any of the following (a) ~ h), the Company may cancel the Tour Contract.
(a) When it becomes clear that the customer does not meet the gender, age, qualifications, skills, and other conditions for participating in the tour specified in advance by the Company.
(b) When it is recognized that the customer is unable to endure the trip due to other reasons, including the reasons described in paragraph 3 (4), such as illness or absence of a necessary caregiver.
(c) When it is recognized that the customer is likely to cause inconvenience to other customers or interfere with the smooth implementation of group activities.
(d) When the customer asks for an unreasonable burden in relation to the contents of the contract.
(e) When it is found that the customer falls under any of Paragraph 3, Item 8 (1) ~ (3)
(f) When the number of customers is less than the minimum number of participants stated on the website, online reservation site, etc. In this case, we will notify you that the trip will be cancelled no later than the 13th day (3rd day for day trips) counted back from the day before the start date of the trip.
(g) When the conditions for the implementation of the tour specified in advance by the Company are not fulfilled, such as insufficient snowfall in a trip for the purpose of skiing, or when there is an extremely high risk of such a situation.
(h) In the event of a natural disaster, war, riot, order of a government office, suspension of the provision of services by transportation or accommodation facilities, etc., or any other reason beyond the control of the Company, it becomes impossible or is extremely likely that the safe and smooth implementation of the tour in accordance with the travel itinerary described on the website, online reservation site, etc. will be impossible.
[3] In the event that the Company cancels the Tour Contract pursuant to [2] of (1) of this Paragraph, the Company shall refund the full amount of the Tour Fee that has already been received.
(2) After the start of the trip
[1] Even after the start of the tour, the Company may cancel part of the tour contract by explaining the reason to the customer in the following cases.
(a) When it is recognized that the continuation of the tour is unbearable due to other reasons, including the reasons described in paragraph 3 (4), such as illness or absence of a necessary caregiver.
(b) When the customer disrupts the discipline of group behavior by not following the instructions of the tour conductor, etc. for the safe and smooth implementation of the tour, or by assaulting or threatening such person or other accompanying travelers, and hinders the safe and smooth implementation of the tour.
(c) When it is found that the customer falls under any of Paragraph 3, Item 8 (1) ~ (3)
(d) In the event of a natural disaster, war, riot, order of a government office, suspension of the provision of services by transportation or accommodation facilities, or other reasons beyond the control of the Company, and the continuation of the tour becomes impossible.
[2] Effect of Termination and Refund
In the event that the Company terminates the Tour Contract pursuant to [1] of this paragraph (2), the contractual relationship between the Company and the customer will cease only for the future. The Company's obligations related to the travel services that the customer has already received shall be deemed to have been validly repaid. In this case, the Company shall refund the amount of the Tour Fee after deducting cancellation fees, penalty fees, and other nominal expenses that the Company has already paid or will pay to the Travel Service Provider from the expenses related to the Travel Service that the Customer has not yet received.
[3] In the event that the Company cancels the Tour Contract pursuant to [1] a) and (d) of this paragraph (2), the Company will make the necessary arrangements for the Customer to return to the place of departure at the request of the Customer. In addition, all costs required for this shall be borne by the customer.
15. Reimbursement of travel fees
(1) In the event that the Company reduces the Tour Fee pursuant to the provisions of Paragraph 11, or if the Customer or the Company cancels the Tour Contract pursuant to the provisions of Paragraphs 13 and 14 and there is an amount to be refunded to the Customer, the Company shall, in the case of a refund due to cancellation before the start of the tour, within 7 days from the day following the cancellation, and in the case of a refund due to a reduction in the tour fee or cancellation after the start of the tour, The amount will be refunded to the customer within 30 days from the day following the end date of the tour stated in the contract document.
(2) The provisions of paragraph (1) of this paragraph shall not prevent you or the Company from exercising your right to claim damages as provided in Paragraph 19 (Our Responsibility) or 21 (Your Responsibility).
(3) For the delivery of coupons and refunds after receipt of airline tickets, JR tickets, etc., the coupons, airline tickets, JR tickets, etc. that have been handed over are required. If you do not submit the coupon, you may not be able to refund the travel fee.
16. Itinerary Management
We will endeavor to ensure the safe and smooth conduct of your travel by performing the following operations:
However, this does not apply if the Company has entered into a special contract that differs from this.
(1) If it is recognized that there is a risk that the customer will not be able to receive the travel service during the trip, the Company will take necessary measures to ensure that the customer can receive the travel service in accordance with the tour contract.
(2) If, despite taking the measures set forth in (1) of this paragraph, we have no choice but to change the contents of the contract, we will arrange for alternative services. In this case, when changing the travel itinerary, we will endeavor to ensure that the changed travel itinerary meets the purpose of the original travel itinerary. In addition, when changing the contents of the travel service, we will endeavor to minimize the change in the contents of the contract, such as striving to ensure that the changed travel service is the same as the original travel service.
(3) The Company may take necessary measures if the Company recognizes that a customer is in a condition requiring protection due to illness, injury, etc. during the trip. In this case, if this is not due to reasons attributable to the Company, the customer shall bear the cost required for the measure, and the customer must pay the cost by the date specified by the Company in the manner specified by the Company.
17. Our Instructions
From the start of the tour until the end of the tour, when acting as a group, you must follow our instructions to ensure the safe and smooth conduct of the trip.
18. Tour conductors, etc.
(1) Whether or not a tour conductor will accompany you will be clearly indicated on the website, online reservation site, etc.
(2) In the case of a tour accompanied by a tour conductor, the tour conductor and in the case of a tour accompanied by a local tour conductor, the local tour conductor will perform all or part of the work necessary for the safe and smooth implementation of the tour and other operations that the Company deems necessary.
(3) As a general rule, the duties of the tour conductor shall be from 8 a.m. to 8 p.m.
(4) For courses that are not accompanied by a tour conductor, the customer will be given a voucher necessary to receive the travel service, so the customer must complete the travel procedure by himself/herself.
(5) In the event that there is a reason that requires a change in the content of the travel service due to bad weather, etc., in the sector where the local tour conductor does not accompany the customer, the customer is responsible for arranging alternative services and taking the necessary procedures by himself/herself.
(6) In some courses, staff members who have a wealth of experience as bus guides and are qualified as chief (tour conductors) who perform itinerary management duties may accompany you as tour conductors and bus guides.
19. Our Liability and Disclaimer
(1) In the performance of the Tour Contract, the Company or a person whom the Company makes arrangements on behalf of the Company (hereinafter referred to as the "Arrangement Agent"). In the event that the customer is damaged intentionally or negligently, we will compensate the customer for the damage suffered.
(2) The provisions of paragraph (1) of this paragraph shall apply only if notice is given to the Company within two years from the day following the occurrence of the damage.
(3) In the event that the customer suffers damage due to reasons beyond the control of the Company or the Company's arrangement agent, as shown below, the Company shall not be liable for (1) of this paragraph. However, this does not apply when the intention or negligence of the Company or the Company's arrangement agent is proven.
(a) Natural disasters, wars, riots, or changes in travel itineraries or cancellation of travel due to these.
(b) Suspension of the provision of services by transportation and accommodation facilities, etc., or changes in travel itineraries or cancellation of travel due to these causes.
(c) Orders from government offices, isolation due to infectious diseases or infectious diseases, or changes or cancellations of travel schedules caused by these.
D. Accidents during free movement.
E. Food poisoning.
F. Theft.
Delays, interruptions, schedule changes, route changes, etc., or changes in travel itineraries or shortening the time spent at the destination caused by these.
(c) Damage caused by accidents or fires at transportation and accommodation facilities, etc.
(4) The Company shall compensate for the damage described in paragraph (1) of this paragraph incurred with respect to baggage only if the Company is notified within 14 days from the day following the occurrence of the damage. However, regardless of the amount of damage, the Company's compensation amount shall be up to 150,000 yen per person (except in cases of willful misconduct or gross negligence on the part of the Company). Suppose that.
20. Special Compensation
(1) Regardless of whether or not the Company's liability under the preceding paragraph arises, in the event that the customer suffers physical injury due to a sudden and accidental outpatient accident while participating in this planned tour, the Company shall pay the amount of death compensation, permanent disability compensation (maximum amount), hospitalization condolence payment (amount depends on the number of days of hospitalization), or outpatient condolence payment (3 days or more of hospital visits), whichever is higher, in accordance with the "Special Compensation Regulations" of the Travel Agency Contract. Damages (up to 150,000 yen) will be paid for damage to personal belongings (however, the maximum compensation for one item or pair is 100,000 yen). provided, however, that on a day on which it is clearly stated in the itinerary that no travel services will be provided as arranged by the Company, the Company shall not be considered to be "participating in the tour" only if it is clearly stated that compensation will not be paid for the damage suffered by the customer on that day. In addition, we do not provide compensation for cash, credit cards, valuables, consumables such as medicines, cosmetics, foodstuffs, films, manuscripts written on recording media, etc.
* Expenses for treatment of injuries caused by personal accidents, death and treatment costs due to illness, liability, rescuer expenses, etc. do not apply.
(2) In addition to the customer's intentional or intentional violation of laws and regulations, receipt of services in violation of laws and regulations, drunk driving, illness, pregnancy, childbirth, premature birth, miscarriage, etc., if the damage suffered by the customer during the tour is not included in the recruitment-type planned tour, mountain climbing during free activities (using mountaineering equipment such as ice axes, crampons, ziles, hammers, etc.), luge, bobsleigh, skydiving, In the event of an accident during hang glider boarding, ultralight power aircraft (motor hang gliders, microcraft aircraft, ultralight aircraft, etc.), gyroplane boarding, or other similar dangerous exercises, or if it is caused by an accident caused by an earthquake, volcanic eruption or tsunami, or an accident or disruption of order that occurs incidentally, the Company shall not participate in the operation of this paragraph (1). We will not pay compensation or condolences. However, this does not apply if these exercises are included in the travel itinerary.
(3) Even if the Company is obligated to pay compensation under paragraph (1) of this paragraph and the obligation to compensate for damages under the preceding paragraph, if either obligation is fulfilled, the obligation to pay compensation and the obligation to compensate for damages shall be deemed to have been fulfilled to the extent of that amount.
21. Your Responsibilities
(1) In the event that the Company suffers damage due to the customer's willful misconduct or negligence, an act contrary to laws and regulations or public order and morals, or the customer's failure to comply with the provisions of the Company's Agent-organized Tour Contract, the Company shall pay compensation for the damage from the customer.
(2) The customer must make use of the information provided by the Company and endeavor to understand the rights and obligations of the traveler described on the website, online reservation site, etc., and the contents of the travel contract.
(3) If, after the start of the tour, the customer recognizes that the travel service described on the website, online reservation site, etc. is different from the contents of the description, the customer must promptly notify the tour conductor, local guide, local arrangement company, travel service provider, etc. at the travel destination.
22. Optional Tours
(1) Excursions (hereinafter referred to as "optional tours") for customers who are participating in the Company's recruitment-type planned tours by receiving a separate travel fee. The application of the special compensation set forth in Paragraph 20 to optional tours planned and implemented by the Company shall be treated as part of the main travel contract.
(2) In the event that the Company participates in an optional tour planned or conducted by a person other than the Company, the Special Compensation Regulations in Paragraph 20 shall apply, but the Company shall not be liable for any other reasons.
23. Itinerary Guarantee
(1) 当社は、契約内容の重要な変更が生じた場合、次の[1]～[3]を除き、標準旅行業約款に基づいて変更補償金を損害賠償金の全部、または、一部として支払います。
[1] In the case of a change due to the following reasons, the Company will not pay compensation for the change. However, in the case of a change due to a shortage of seats, rooms, or other facilities (overbooking) of transportation or accommodation facilities despite the provision of services, compensation for the change will be paid.
A. Bad weather or natural disasters that interfere with the travel schedule.
B. War.
C. Riots
(d) Orders of public offices.
(e) Suspension of the provision of services by transportation and accommodation facilities due to flight cancellations, interruptions, closures, etc.
(f) Provision of transportation services that are not based on the original operation plan, such as delays, interruptions, changes in transportation schedules, etc.
(g) Measures necessary to ensure the life or physical safety of the tour participants.
[2] In the case of changes related to the canceled part of the Tour Contract when the Tour Contract is cancelled pursuant to the provisions of Paragraphs 13 and 14, the Company shall not pay compensation for the change.
[3] Even if the order in which the travel services are provided as described on the website or online reservation site is changed, the Company will not pay compensation for the change if the travel services are provided during the trip.
(2) If the customer agrees, the Company may provide goods and services of equal value or higher in lieu of payment of compensation for changes in money.
(3) If, after the Company has paid compensation for changes pursuant to the provisions of paragraph (1) of this paragraph, it becomes clear that liability under the provisions of paragraph 19 (1) arises for such changes, the customer must return the compensation for changes related to the change to the Company. In this case, the Company shall pay the remaining amount after setting off the amount of compensation for damages to be paid by the Company in accordance with the provisions of the same paragraph and the compensation for changes to be refunded by the traveler.
(4)本項(1)の規定にかかわらず、当社がひとつの旅行契約に基づき支払う変更補償金は、旅行代金に15%を乗じて得た額を上限とします。また、ひとつの旅行契約に基づき支払う変更補償金の額が、1,000円未満であるときは、当社は変更補償金を支払いません。
24. Criteria for Travel Conditions and Travel Fees
The record date for these travel conditions and the tour fee shall be the date specified on the website, online reservation site, etc.
25. Reports of Accidents, etc.
If you have an accident during your trip, please notify us immediately.
(If there are circumstances that cannot be notified, please notify us as soon as the circumstances disappear.) )
26. Handling of Personal Information
当社は、旅行申込みに際し、所定の項目についてお客様の個人情報を取得します。当社の個人情報保護方針及び個人情報のお取扱いにつき同意のもとお申し込みください。団体・グループを構成する旅行者の代表（契約責任者）のお客様は、個人情報のお取扱いについて、構成者（同行者）本人の同意を得たうえでお申し込みください。なお、取得したお客様の個人情報については、お客様との連絡、当社の提携する企業の商品やサービスの案内等のために利用させていただくほか、旅行手配やその他の手続きに必要な範囲内で運送機関・宿泊機関および保険会社、土産店等に提供します。
また、当社は、旅行中に疾病・事故等があった場合に備え、お客様の旅行中の連絡先の方の個人情報をお伺いしています。この個人情報は、お客様に疾病等があった場合で連絡先の方へ連絡の必要があると当社が認めた場合に使用します。お客様は、連絡先の方の個人情報を当社に提供することについて連絡先の方の同意を得るものとします。
27. Others
(1) The customer shall be responsible for various expenses associated with the customer's request from a tour conductor for personal guidance, shopping, etc., expenses associated with the customer's injury, illness, etc., expenses associated with the collection of lost or forgotten luggage due to the customer's carelessness, and various expenses required for arranging other actions.
(2) We may guide you to a souvenir shop for your convenience, but when shopping, you will purchase at your own risk.
(3) The Company will not re-conduct the tour under any circumstances.
(4) The Company shall not be liable under Paragraphs 19 (1) and 23 (1) in the event that the customer is unable to receive the service that the customer was scheduled to receive due to a change in the airline used by the customer as a result of participating in the Company's Agent-organized Tour.
(5) It is strictly prohibited to use the accommodation services, meal services, admission tickets, coupons, etc. arranged in this Agreement for commercial purposes, or to transfer or resell them to a third party without permission. If the Company determines that acts for commercial purposes or similar acts are permitted, the Tour Contract may be canceled without notice.
(6) Matters not stipulated in these terms and conditions shall be governed by the Company's Travel Agency Terms and Conditions (Recruitment-type Planned Tour Contract Section). If you would like our travel agency terms and conditions, please request us. The Company's travel agency terms and conditions can also be viewed on the Company's website.
Created on November 11, 2024